Support Services
Customer Service
We pride ourselves on delivering a superior customer service experience. Each client is assigned a dedicated, office-based customer service representative, readily available via phone or email to address day-to-day account queries, product questions, and delivery arrangements.
Regular communication with your store managers ensures seamless order processing and prompt resolution of any issues. Additionally, our regional account managers are on hand to manage on-site queries and conduct site visits, providing personalised support to keep your operations running smoothly.
Friendly & fast support
Technical Service
Our technical service team provides expert maintenance, swift repairs, and ongoing support to keep your machines running at peak performance. This is offered as a standard for all our customers, at no extra cost.
All our trainers are carefully selected and factory trained, to ensure they are equipped to deal with any issue. The training is ongoing so all our technicians are up to date, and you are in safe hands. We regularly audit our clients’ machines so any issue that may arise is caught early. If you need urgent assistance our trainers are here to help so you can focus on making great coffee without interruption.
Marketing Support
At Cornish Coffee we want all our clients to be successful, and understand how hard it can be in such a competitive industry. That is why we offer marketing services including brand support, promotional strategy and social media support.
We can help increase sales and differentiate you from the crowd with designed products and enlivened menus. Our experts know how to give your company the edge, in creative and engaging ways. Get in touch to find out how we can help your business today.
Why Us?
As a proudly Cornish company, we’re committed to supporting local businesses and communities. When you choose us, you’re not just investing in great coffee – you’re supporting a legacy built by Cornish hands, for Cornish people.
40 Years of Heritage
Cornish Coffee first arrived in Cornwall in 1986, building a great legacy since.
Top Of The Range Machines
High-end machines built with high-quality technology, helping businesses excel.
Proudly Local
We are local roasters, supporting local businesses.
Excellent Customer Service
Our friendly team are available 7 days a week to support you.
Brewed with passion
What Our Clients Say
I have been consistently impressed with the quality and service provided by Cornish Coffee. The team at Cornish Coffee is always professional, responsive, and dedicated to ensuring we receive our orders promptly and accurately. No issue is too big or small for them and the service they offer to our 46 managed houses is 5 star.
Their commitment to sustainability and ethical sourcing is also commendable, making them a trusted partner in our business. I highly recommend Cornish Coffee to anyone looking for top-notch coffee and outstanding service.
Thank you, Cornish Coffee, for your unwavering support and excellence!
We have been satisfied with both the quality of the products from Cornish Coffee and the level of service they have provided us over many years. Having swift and proactive engineers, competitive pricing, and excellent training all contribute to a successful partnership between ourselves & Cornish Coffee as a supplier.
As a new cafe it’s important to get things right at the beginning. People of Bude love a great coffee, so there was no hesitation for us when starting our latest cafe-venture that we’d go to Cornish Coffee to fulfil our needs. Whether it’s a flat white, plain black coffee, cappuccino or a delicious latte, we know what the people here want, and Cornish Coffee delivers!
Our cafe is perched above Sandymouth beach and is a frequent stop-off for coast path walkers and beach goers alike. Many customers complement us on our tasty coffee which seems to fit perfectly with what they need to enjoy the amazing views out across the ocean. Whether they’re surfing, walking or enjoying a day on the beach, Cornish Coffee is a great complement to their day.
Our customers often talk about the rich flavour of Cornish Coffee that complements the beach atmosphere at Crooklets Beach Cafe. The unique blend offers a refreshing kick which is ideal for a day of surfing or a walk along the beach. The aroma seems to grab customers attention as they approach the beach from the car park, or along the coast path. It seems too often make them pick up their step as they reach the entrance to the cafe, and know that they’re in for a great cup of their favourite style of coffee.