Our coffees are roasted weekly to ensure your orders are at their freshest when you receive them. Despite this, we understand that sometimes things may go wrong, or items may arrive damaged. We want you to know that we are proactive in addressing these issues and we are committed to setting things right in all cases. Therefore, please review our refunds and return policy carefully.

Returns Policy

We understand the importance of quality in your coffee experience. Due to the perishable nature of our coffee beans, we do not accept returns or exchanges for any reason other than receiving incorrect or damaged items. This is our commitment to ensuring you receive the best. All sales are final.

Incorrect or Damaged Items

If you receive incorrect or damaged items, we’re here to help. Please get in touch with us within 7 days of receiving your order. We may require photographic evidence of the issue. Upon verification, we will gladly replace the incorrect or damaged items at no additional cost. Your satisfaction is our priority.

Refunds

Refunds will only be issued for incorrect or damaged items that cannot be replaced. If the items are deemed to be beyond replacement due to severe damage or unavailability, a refund will be processed to the original form of payment within 28 days of our receipt of the returned items.

Cancellation Policy

Orders cannot be cancelled once they have been processed and shipped. If you wish to cancel an order, please get in touch with us as soon as possible. We will make every effort to accommodate your request, but we cannot guarantee cancellation once an order is in progress.

Contact Us

If you have any questions or concerns about our refunds and return policy, please don’t hesitate to contact us at handson@cornishcoffee.co.uk. Our dedicated customer service team is here to assist you and ensure your coffee experience is as enjoyable as possible.